1. The approval of this policy on personal data processing (hereinafter – the Policy) at the Private Research and Production Unitary Enterprise «Automated Tourism Technologies» (hereinafter – the Organization) is one of the measures taken by the Organization for the protection of personal data in accordance with Article 17 of the Law of the Republic of Belarus dated May 7, 2021 No. 99-Z «On Personal Data Protection» (hereinafter – the Law).
2. The Policy explains to personal data subjects how and for what purposes their personal data is collected, used, or otherwise processed, and describes their rights and mechanisms for exercising those rights.
The Policy does not apply to the processing of personal data:
during employment and administrative procedures (concerning employees and former employees);
under video surveillance (Video Surveillance Policy at PRPUE “Automated Tourism Technologies” is available online at:
when processing cookies on the Organization’s website (Cookie Policy is published at:
3. Organization contact details:
Postal address: Republic of Belarus, Minsk, Surazhskaya St. 10, office 21;
Websites: https://att.by
E-mail: info@att.by.
4. The terms and definitions used in this Policy shall have the meanings established by the Law.
5. Personal data may be used by the Organization for scientific or other research purposes after mandatory anonymization, particularly for:
preparing and publishing annual activity reports;
providing clarifications on the application of personal data legislation;
preparing and delivering publications and presentations related to the duties of the Organization's employees.
6. The Organization processes only those personal data necessary to achieve declared purposes and does not allow excessive processing.
7. The Policy is publicly available online at the following addresses:
https://beltur.by/?Politika_konfidencialinosti;
and is also available at the Organization’s office.
8. The Organization may amend the Policy at any time unilaterally without prior notice to data subjects. The new version takes effect upon approval.
9. The Organization processes personal data of data subjects for purposes, within scope, on legal grounds, and for the duration applicable to each category of data subjects as specified in Appendix 1 to this Policy.
10. The processing of personal data by the Organization is carried out based on the consent of data subjects, as well as other legal grounds provided by the Law, namely:
on the basis of a contract concluded (or being concluded) with the data subject;
performance of obligations established by legislative acts.
11. The Organization processes personal data using both automated means and without them, by performing the following actions depending on the processing purpose: collection, systematization, storage, modification, use, provision (including cross-border transfer), deletion.
12. The Organization limits the processing of personal data to achieving specific, pre-declared purposes, and stores personal data in a form allowing the identification of the data subject no longer than required to achieve those purposes.
13. When determining the retention period for personal data, the Organization follows the timeframes defined in the List of standard documents generated in the activities of public bodies, other organizations and individual entrepreneurs, approved by the Resolution of the Ministry of Justice of the Republic of Belarus No. 140 of May 24, 2012 “On the list of standard documents” (hereinafter – the List). If the retention period is not specified in the List, the Organization determines it independently, based on the purposes of processing and the specifics of its activities, avoiding excessive data processing.
After the retention period expires, documents containing personal data are destroyed in accordance with Belarusian legislation; data contained in the Organization’s information systems (resources) are deleted.
14. The Organization processes personal data with the involvement of authorized persons for the purposes specified in the Appendix to this Policy, who perform the following:
IT support for the Organization's information resources (systems) — LLC «Aktivnye Tekhnologii»;
provision of services included in the tourist product (accommodation in sanatoriums / resorts / hotels, transfers, excursions);
hosting services — LLC “Aktivnye Tekhnologii”.
15. For the purpose of sending informational, promotional, and other messages:
via SMS — personal data processing is entrusted to authorized persons: LLC «BambuGroup Bay» (220076, Minsk, Frantsiska Skaryny St., 15B-2).
16. Authorized persons process personal data based on a contract with the Organization (data processing assignment) and must comply with the principles and rules for data processing and protection established by the Law. Each contract specifies permitted actions, processing purposes, confidentiality obligations, and security requirements. The Organization regularly monitors compliance with these obligations.
17. The Organization provides personal data to third parties for the purposes set out in the Appendix to this Policy, including:
telecommunications operators of the Republic of Belarus, email services — for SMS and Email distribution;
RUE “Belpochta” (220050, Minsk, Nezavisimosti Ave., 10) — for postal correspondence;
legal electronic document exchange service podpis.by «YurSpektr» (220141, Minsk, F. Skaryny St., 40, office 328) — for document exchange;
social networks and messengers — for communication and sharing participant information from Organization events;
cloud services, IT infrastructure, and hosting provider — LLC «Aktivnye Tekhnologii»;
government agencies (organizations), when legally justified under Belarusian data protection law.
18. The Organization may carry out cross-border transfers of personal data to a foreign state if:
the foreign state ensures an adequate level of protection of the rights of personal data subjects — without restrictions if legal grounds specified by the Law exist;
the foreign state does not ensure an adequate level of protection of the rights of personal data subjects — in cases provided for by Article 9 of the Law, including:
19. The Organization transfers personal data to foreign countries that do not ensure an adequate level of protection of personal data subjects' rights:
to social networks and instant messaging services (messengers) — for the purpose of communication and publishing information about participants in the Organization’s events on social networks and messengers.
20. In this regard, the Organization additionally informs data subjects about the following risks related to the lack of adequate personal data protection in such foreign countries:
absence of specific legislation regulating personal data processing, including compliance requirements;
lack of an independent government authority responsible for protecting personal data subjects’ rights;
limited scope of personal data subject rights;
use of inappropriate methods of personal data collection;
unlawful data processing, potentially making personal data accessible to an unlimited number of individuals.
21. Consent of the personal data subject is a free, unambiguous, and informed expression of their will, by which they allow the processing of their personal data.
22. The consent of the data subject may be obtained by the Organization in written form or in another electronic format. In electronic form, the Organization receives the subject’s consent through the placement of a mark (a "check" in a checkbox) by the subject on the Website.
23. Prior to obtaining consent, the Organization provides the personal data subject with information regarding the processing of their data, including:
location of the Organization;
purpose of personal data processing;
list of personal data to be processed, required to achieve the declared purpose;
list of actions performed with personal data and method of processing (automated or non-automated);
details about authorized persons involved (if applicable);
in case of cross-border transfers to countries without adequate protection — information on risks associated with such transfer;
the period for which the consent is granted.
The Organization also provides information to the data subject about their rights related to personal data processing, the mechanism for exercising these rights, and the consequences of giving or refusing consent.
24. The personal data subject has the right to:
24.1. withdraw their consent if the Organization requested consent to process personal data. This right does not apply when processing is based on other legal grounds (e.g., legislation or a contract).
The Organization shall cease processing, delete the data, and notify the subject within 15 calendar days of receiving the request, unless legal grounds allow continued processing;
24.2. receive information regarding the processing of their personal data by the Organization, including:
The Organization shall respond within 5 working days or inform of refusal with justification;
24.3. request updates to personal data if incomplete, outdated, or inaccurate, supported by relevant documents or certified copies;
The Organization shall make the changes within 15 calendar days;
24.4. once per calendar year, free of charge, receive information about the transfer of their personal data to third parties, unless otherwise provided by law;
The Organization shall provide such information within 15 calendar days or explain the reason for refusal;
24.5. request free termination of processing and deletion of their data if no legal grounds for processing exist;
The Organization shall comply within 15 calendar days, unless otherwise permitted by law;
24.6. appeal actions (or inaction) and decisions of the Organization that violate their rights in accordance with the law;
The subject may file a complaint with the National Center for Personal Data Protection. Complaints are reviewed in accordance with legislation on citizens’ appeals.
25. To exercise their rights, the data subject shall submit a request to the Organization by one of the following methods:
26. The request must include:
last name, first name, patronymic (if applicable), place of residence (or stay);
date of birth;
substance of the request;
identification number, or — if unavailable — ID document number, if such data were previously provided or the processing occurs without consent;
personal signature (for written requests) or digital signature (for electronic documents).
The Organization does not consider requests submitted by means not specified in clause 27 of this Policy.
27. The response is provided in the same format as the request, unless otherwise indicated in the request.
28. The data subject may contact the responsible person within the Organization for assistance in exercising their rights via email: info@att.by.
Appendix 1
to the Regulation on the Personal Data Processing Policy
No. | Purposes of personal data processing | Categories of personal data subjects whose data are being processed | List of personal data being processed | Legal grounds for personal data processing | Personal data storage period |
---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 |
1 | Preparation, conclusion, execution, and termination of civil-law contracts with business entities and individuals | Contractual counterparties, persons authorized to sign the contract and/or perform actions under its execution, individuals being parties to civil-law contracts | Legal entities: surname, first name, patronymic (if any), position held, data from a document confirming authority. Individual entrepreneurs: surname, first name, patronymic (if any), phone number, email address (optional), registration address; Individuals: surname, first name, patronymic (if any), phone number, email address (optional), residential address, identification number, document series and number, date of issue, issuing authority, type of identity document, date of birth, account number. |
The processing of personal data is necessary for fulfilling duties (powers) provided by legislative acts (para. 16, Art. 6 of the Law). | 3 years. After the expiration of the contract, following the tax authorities' audit of tax law compliance. If no audit was conducted – 10 years after contract expiration (item 70 of the List) |
2 | Pre-trial settlement of a dispute in case of non-fulfillment of contractual obligations. Judicial settlement of a dispute, including enforcement proceedings | Organization’s counterparties (representatives of the parties to the contract, authorized to sign the contract and/or perform actions under its execution; individuals who are parties to a civil contract) | Legal entities: surname, first name, patronymic (if any), job position, data from the document confirming authority. Individual entrepreneurs: surname, first name, patronymic (if any), phone number, email address (optional), residential address (place of registration); Individuals: surname, first name, patronymic (if any), phone number, email address (optional), residential address (place of registration). |
Legal entities (including individual entrepreneurs): The processing of personal data is necessary for the fulfillment of obligations (authorities) provided for by legislative acts (clause 20 of Article 6 of the Law, part 2 of paragraph 2 of Article 10 of the Civil Code of the Republic of Belarus, part 3 of Article 6 of the Economic Procedural Code of the Republic of Belarus). Individuals: The processing of personal data is carried out based on the concluded contract with the personal data subject (clause 15 of Article 6 of the Law). |
3 years (Item 77 of the List) |
3 | Review and response to submitted appeals, including those entered in the Book of Comments and Suggestions | Applicants, other persons whose personal data are specified in the appeal | Surname, first name, patronymic (if any), phone number (optional), residential address (place of registration), other personal data specified in the appeal | The processing of personal data is necessary for the fulfillment of obligations (authorities) provided for by legislative acts (clause 20 of Article 6 and clause 17 of paragraph 2 of Article 8 of the Law), paragraph 1 of Article 3 of the Law of the Republic of Belarus of July 18, 2011 No. 300-Ç «On Appeals of Citizens and Legal Entities» | 5 years (Item 85 of the List) |
4 | Preliminary appointment for a personal reception | Persons requesting a personal reception | Surname, first name, patronymic (if any), phone number | The processing of personal data is necessary for the fulfillment of obligations (authorities) provided for by legislative acts (clause 20 of Article 6 of the Law, paragraph 7 of Article 6 of the Law of the Republic of Belarus «On Appeals of Citizens and Legal Entities») | 5 years (Item 94 of the List) |
5 | Consideration and response to received applications (requests) from personal data subjects in the framework of exercising their rights in accordance with personal data legislation | Applicants, other persons whose personal data are specified in the application (request) | Surname, first name, patronymic (if any), address of residence (location), date of birth, other personal data specified in the request | The processing of personal data is necessary for the fulfillment of obligations (authorities) provided for by legislative acts (clause 20 of Article 6, Articles 10–13 of the Law) | 1 year |
6 | Recordkeeping, storage, and registration of documents in accordance with legislation in the field of archiving and records management | Personal data subjects in relation to whom the documentation of received information is (was) carried out | Personal data of individuals contained in archival documents | The processing of personal data is necessary for the fulfillment of obligations (authorities) provided for by legislative acts (clause 20 of Article 6, Articles 10–13 of the Law, Chapters 4–6 of the Law of the Republic of Belarus dated November 25, 2011 No. 323-Z «On Archival Affairs and Records Management in the Republic of Belarus») | Determined depending on the term specified in the List of Typical Documents approved by the Resolution of the Ministry of Justice of the Republic of Belarus dated 24.05.2012 No. 140 |
7 | Payment of mandatory insurance contributions to the state social insurance budget of the off-budget fund for social protection of the population of the Republic of Belarus in relation to individuals performing work under civil law contracts | Individuals with whom civil law contracts have been concluded | Last name, first name, patronymic (if available), type of identity document, identification number, date of birth | The processing of personal data is necessary for the fulfillment of obligations (authorities) provided for by legislative acts (clause 20 of Article 6 of the Law, paragraph 3 subparagraph 1.1 point 1 of the Decree of the President of the Republic of Belarus dated July 6, 2005 No. 314 «On certain measures to protect the rights of citizens performing work under civil law and labor contracts»)
Legal grounds for processing personal data are determined depending on the content of the request |
3 years. After the tax authorities conduct an audit of compliance with tax legislation. If such an audit was not conducted – 10 years. (item 215 of the List) |
8 | Provision of information in response to requests from government bodies (organizations) | Persons in respect of whom the request is made | The scope of personal data transmitted is determined based on the content of the request | The legal grounds for processing personal data are determined depending on the content of the request | The retention period is determined based on the content of the request in accordance with the established retention periods for the corresponding type of correspondence |
9 | Accounting and tax recordkeeping of business activities, including keeping records of sales, returns, etc. | Contractors of the Organization (representatives of the parties to the contract, persons authorized to sign the contract and/or perform actions under its execution, individuals who are parties to a civil law contract) | The list of processed personal data is limited to the content of primary accounting documents required to record business transactions | The processing of personal data is necessary for the fulfillment of obligations (authorities) provided for by legislative acts (clause 20 of Article 6 of the Law, Article 10 of the Law of the Republic of Belarus of July 12, 2013 No. 57-Z «On Accounting and Reporting») | 3 years after an audit by the tax authorities regarding compliance with tax legislation. If no audit was conducted – 10 years after the expiration of the contract |
10 | Consideration of appeals from citizens and legal entities | Citizens, including representatives of legal entities | Last name, first name, patronymic (if any), residential (or stay) address, subject of the appeal, other information provided in the appeal | The processing of personal data is necessary for the fulfillment of obligations (authorities) provided for by legislative acts (clause 20 of Article 6 of the Law), Article 12 of the Law of the Republic of Belarus of July 18, 2011 No. 300-Z «On Appeals of Citizens and Legal Entities» | 5 years (clause 85 of the List) |
11 | Implementation of administrative procedures | Applicants, third parties | In accordance with the list of administrative procedures carried out by state bodies and other organizations upon citizens' applications, approved by Presidential Decree of the Republic of Belarus No. 200 of April 26, 2010 | The processing of personal data is necessary for the fulfillment of obligations (authorities) provided for by legislative acts (clause 20 of Article 6 of the Law), Articles 14 and 15 of the Law of the Republic of Belarus of October 28, 2008 No. 433-Z «On the Basics of Administrative Procedures» | 5 years (clause 100 of the List) |
12 | Use of a video surveillance system in the interests of maintaining public order | Visitors | Image of a person | The processing of personal data is necessary for the fulfillment of obligations (authorities) provided for by legislative acts (clause 20 of Article 6 of the Law), Presidential Decree of the Republic of Belarus No. 527 of November 28, 2013 «On the Issues of Creation and Use of Video Surveillance Systems in the Interests of Maintaining Public Order» | 30 days (clause 4 of paragraph 20 of the Regulation on the Use of Security and Video Surveillance Systems, approved by the Resolution of the Council of Ministers of the Republic of Belarus No. 1135 of December 11, 2012) |
13 | Documents on the analysis of the growth, composition and development of the client base (reports, data, information, correspondence, etc.) | Clients (potential, current and former customers (tourists) and/or their representatives) | Full name of the client, date of birth, gender, phone number, email address, communication history via email and personal account, country, city of residence | Consent of the personal data subject or, in the case of processing personal data specified in a document addressed to the operator and signed by the personal data subject, in accordance with the content of such document (clause 16 of Article 6 of the Law) | 5 years (clause 369 of the List) |
14 | Distribution of advertising materials | Clients (potential, current and former customers (tourists) and/or their representatives) | Full name of the client, date of birth, gender, phone number, information about the preferred messenger for communication, email address | Consent of the personal data subject or, in the case of processing personal data specified in a document addressed to the operator and signed by the personal data subject, in accordance with the content of such document (clause 16 of Article 6 of the Law) | Until the moment of consent withdrawal (unsubscription), but not more than 3 years from the date of consent |
15 | Creation and use of a personal account | Clients (potential, current and former customers (tourists) and/or their representatives) | Full name of the client, phone number, email address | Consent of the personal data subject or, in the case of processing personal data specified in a document addressed to the operator and signed by the personal data subject, in accordance with the content of such document (clause 16 of Article 6 of the Law) | 3 years from the date of last login |
16 | Audio recording of conversations for the purpose of analyzing the quality of consultations provided to tourists/customers | Clients (potential, current and former customers (tourists) and/or their representatives) | Audio recording, phone number, other personal data provided during the phone conversation | Consent of the personal data subject or, in the case of processing personal data specified in a document addressed to the operator and signed by the personal data subject, in accordance with the content of such document (clause 16 of Article 6 of the Law) | 3 months from the date of consent |